Refund Policy

1. Our commitment

If our service isn’t the right fit for you, we want to make it right. We’d rather resolve a concern directly than argue over a charge, and our refund terms are written with that in mind. If something feels off, reach out — we’ll work with you in good faith.

2. Single sessions

You are eligible for a 100% refund on a single-session purchase if you request it within 48 hours of paymentand before the session has been delivered. Once a session has been held, it is considered delivered and is non-refundable; however, we’re happy to discuss a follow-up or reschedule if you feel you didn’t get value from the time together.

3. Multi-month programs

Our longer programs (Foundations, Reset, and similar engagements) include intake, a written plan, and scheduled coaching sessions across several months. The refund terms are:

• Within the first 14 days of the program start date, you may request a pro-rata refund for any unused portion. Delivered work (intake, written plan, sessions already held) will be deducted at our standard per-session rate.
• After 14 days, we do not refund unused sessions, but we’ll work with you to reschedule remaining sessions, pause the engagement if life gets in the way, or transfer remaining sessions to a future date. Pauses of up to 90 days are available at no charge.
• Recurring month-to-month programscan be cancelled at any time to stop future charges. Refunds for the current month are not typical once that month’s sessions are scheduled, but we’ll handle genuine hardship or service-quality issues case by case.

4. How to request a refund

Email support@2ndchance-wellness.com with:

• Your full name on the order.
• The email used at purchase.
• The order number or approximate date of purchase.
• A brief note on what’s prompting the request.

We respond to every refund request within two (2) business days with a decision or a clarifying question. We don’t make you chase us, and we don’t route these requests through an automated system.

5. Processing time

Approved refunds are issued to the original payment method through Stripe, our payment processor. Stripe typically posts the credit back to your bank or card within 5 to 10 business days, though the exact timing depends on your bank. You will receive a confirmation email from Stripe when the refund is initiated.

6. Exceptions

Some engagements have specific refund terms that override the defaults above:

• Group programs and cohorts— because seats are limited and held in advance, refunds are typically only available up to seven (7) days before the cohort begins. Cohort-specific terms are disclosed on the purchase page.
• Custom-built plans and packages— custom engagements priced individually may have bespoke refund terms set out in the engagement letter. Those terms control.
• Gift or sponsored sessions— sessions gifted to you by someone else can be transferred but are not cash-refundable back to the recipient.

Where a specific engagement letter or checkout page sets different terms, those terms apply in place of this page.

7. Chargebacks

If you have a concern about a charge, please reach out to us first. In almost every case we can resolve the issue directly, often the same day. Filing a chargeback or dispute with your bank before contacting us can delay resolution and may lead to the suspension of your access while the dispute is investigated.

We reserve the right to contest chargebacks for sessions that were delivered or programs where our refund terms were disclosed and accepted at purchase.

8. Contact

All refund and cancellation requests go to a real person on our team, usually the same day they come in.